• Economy service is completed on an indefinite time period
  It is important to understand that while Economy service is our most affordable service, it is not recommended for time sensitive and business clients who cannot wait. There is no ETA when service will be done. Bottom line: It's cheaper, but slower.
• Repairs are not guaranteed
  We do work the occasional miracle, but we are not Gods.
• 7 Day Return Policy.
  Returns/exchanges for defective, or otherwise "undesired" items are are valid for store credit only and must be returned within 7 calender days from the date of sale accompanied with your service order receipt.
• Obtaining a Warranty.
  For products/services under $100, a 1 year extended warranty can be obtained for $20 at the time of purchase. For products/services greater than $100, a 1 year extended warranty can be obtained for 20% of your bill. Merchandise and services DO NOT come with any warranty unless you purchase an extended warranty plan. Note: Emergency service fees and onsite service fees are not included with a warranty repair/exchange.
• Retain your receipt.
  Cash paying customers will not be credited for deposits paid, nor will warranties be honored without your original receipt.
• Read this page again.
  It is your responsibility to read and understand our service policy. Inquire within if you are unsure about anything.

• ECONOMY SERVICE IS SCHEDULED BY APPOINTMENT ONLY.
  Emergency service fees apply for walk-ins and any/all services outside normal business hours OR 10AM-4PM Monday-Friday.
• No guarantee is offered on shipping times for parts ordered.
  Delays can and do occur.
• Once a repair is initiated, it cannot be terminated.
  Units cannot be pulled off the workbench prematurely.
• Storage Fees & Abandoned Units.
  A daily storage fee of $5.00 ($10 for desktops) is applied after work is completed. After 30 days, the unit will be deemed "abandoned" and will be sold.
• Missed appointment fees.
  A $10.00 cancellation fee applies for missed appointments.
• Technicians are not available for free consultation
  Technicians are not available for telephone consultation or technical support via email. If you wish to speak to a technician, you must first schedule an appointment. Consultation fees will be applied with a 1 hour min.

• Hourly Fees
  All services are billed hourly with a 1 hour min. and 5 hour max.
• Refunds
  All services are billed as consultation and are non-refundable.
• Parts
  Service parts are ordered via 3rd party distributors and payment may be required prior to ordering.
• Emergency, Same Day & Onsite Service.
  Emergency, Same Day and on-site services are an additional $25 per hour.

Copyright © 2008 French Quarter Computer Services 2471 Burgundy - NOLA (504) 812-8971